Covid Safe Canada(CSC) can leverage the iCent app to aid institutions in receiving their international students safely and help navigate students through the travel process. Furthermore, our services provide students and institutions with aid to become compliant with the appropriate COVID−19 guidelines. The following is a list of the support we provide:
Virtual Help Desk Support
-
Mobilize a triage service provided by iCent that answers FAQs
to students regarding IRCC travel requirements and COVID laws.
Furthermore, provide institutional specific information for
new/returning international students studying remotely or
arriving in Canada. This service operates using services such
as:
- Information delivered through the app
- Email Support
- Chat Support
- Call Support (India and Canada)
- Provide support to new and continuing students studies in their home country
Pre-Arrival
- Leverage targeted and scheduled push notifications to relay time−sensitive information
- Upload institution specific protocols, mandates and penalties directly on the app
- Customizable Adhoc forms which collect student data (e.g. Self−isolation plan form, Airport arrival info forms, Emergency contacts and COVID Info acknowledgement)
- Provide tailored information on discounted hotel packages
- Encourage students to download the CBSA mandated ArriveCAN app
- Collect information from students regarding their transportation and accommodation plans
- Relay information regarding COVID-19 measures and protocols within the app to stay compliant with government mandates.
During Arrival
- Relay valuable airport specific information within the app
- Assist students through Help Desk Support upon arrival to the airport
- Provide free SIM cards at Pearson airport through our corporate partner. Chatr. Students can also collect free medical masks at the Chatr booth.
- Enable access to information regarding private transportation options that fall in line with self isolation regulations
During Quarantine
- Send out recurring push notifications each day during the 14 days of self isolation
- Monitor and track the students during their self−isolation period with arrival check−in form, daily quarantine form and self−assessment form
- Inform students about COVID testing centres, institution contacts and specific protocols about self−isolation
- Provide students with safety gear upon arrival at a partner hotel
- Liaise with students arriving at COVID-Safe partnered hotel accommodations with arrival support and safety gear
Post-Quarantine
- Guide students to access the resources they require during the pandemic
- Display the nearest public health test clinics location for free COVID−19 testing
- Access to content such as webinars, newsletters and articles on the Do’s and Don’t of COVID−19
- Update students on the latest public health requirements
- Leverage push notifications for any emergency situation
Tracking & Compliancy
- Provide institutions with app usage analytics
- Mitigate COVID−19 transmission risk with compliancy reports
- Monitor student activity during quarantine with check−in statistics
- Analyze efficiency of support using personalized support statistics