Amid the global pandemic, COVID Safe Canada Program aims to provide 24/7 remote assistance to international students scheduled to begin their studies at participating institutions, including returning students.
This program is designed to meet local, provincial and national COVID-19 guidelines and institutional guidelines, while sharing expert advice from public health care authorities and making arriving international students aware of the legal obligations vis-à-vis the Quarantine Act. Highlights of service include a detailed pre-arrival guide, self-serve tools, links to on-campus support, and post-arrival guide. Through the custom branded app provided by iCent, COVID Safe Canada connects with students through live chat, email support, and emergency call back, with the option of emergency in-person assistance at the airport.
You will provide your students with peace of mind with a suite of services designed to meet safety and reporting standards, from pre-departure to arrival. See below for a full listing of our services.
Welcome Services
Self Serve app
Institute-specific self-serve iCent app will be made available to international students arriving in Canada for Fall 2020:
Pre & Post Arrival Checklist
Airport Arrival &
Consent Form
COVID-19 & Quarantine Guidelines
Immigration Info
Forum Boards for Discussion
Orientation & Student Services
COVID Safety Resources
As per COVID-19 government norms special safety arrangements are being made for students arriving in Canada:
Free Public Test Clinics
Monitoring
Airport Transportation
Self-Isolation Accommodation
Where to Find Safety Gear
Travel
Insurance
Health
Insurance
Monitoring and COVID Compliancy Reports
App usage analytics and compliancy documents such as student arrival details, health check and COVID testing results, proof of accommodation and self-isolation will be made available for participating institutions:
App Usage Analytics
Monitoring Reports
Compliancy Reports
Support Statistics
Images & Videos Shared by Students
Check-in Statistics
Remote and Emergency Assistance
The iCent Team will be available 24/7 to triage FAQ, institution IT help desk questions and emergency assistance through one of the following channels:
Live Chat
Call Services (INDIA)
Support email
Request for Assistance
Airport Arrival Support
The e-booth will mimic services that would have traditionally been provided at the in-person booth, such as:
Baggage Claim
Airport Wi-Fi
Pearson Airport Guide
Shuttle & Transit Information
Accommodation and Hotel Info
Banking & Currency Exchange
City Specific Resources
Extended services and offerings during COVID-19:
Discover Canada
City Maps & Guide
Local Transit & Schedules
Distance Safe Recreational Activities
Benefits for Students
Job Portal
Emergency Tools
Taking COVID-19 into consideration, certain emergency measures and tools are put in place to better communicate and support the arriving international students:
Emergency Funding Info
Location Tracking
Physical Assistance
Emergency Alerts
Offline Data
(Airport Map &
Emergency
Contacts)
Time, Money and Commute Savers
‘Arrival Perks' package will include a number of offerings available to students when they check-in with the app, including convenient services that students can self-serve online:
E-Gift Cards
Vouchers/Coupons
SIM card
Institute specific Hampers
iCent Webinars
Free webinars will be hosted for students to assist with:
COVID-19 Travel Guidelines
App Usage Guidance
Arrival Q&A Sessions